Shop Info

1. Acceptance of Terms

Welcome to Cyberbit. The following terms of use ("Terms") govern the use of the cyberbit.co.za website ("Website"). Read these terms carefully before You ("You") accept these Terms by: (a) placing an order through cyberbit.co.za, or (b) otherwise using the Website. If You do not agree with all of these Terms, do not use this Website.

Cyberbit CC. ("Cyberbit") is the owner and operator of cyberbit.co.za. The Terms are entered into by and between Cyberbit and You. Any reference herein to Cyberbit shall be deemed to refer to Cyberbit and/or cyberbit.co.za, as applicable under the circumstances. The products offered for sale and other on-line resources accessible via cyberbit.co.za, are provided to You, subject to the Terms. Unless explicitly stated otherwise, the Terms will govern Your use of any new features that augment or enhance the Website.

2. Intellectual Property Rights

2.1 Copyright 2001-2010 © Cyberbit. All rights not expressly granted are reserved. To obtain permissions for the commercial use of any content on this site contact our Admin Manager at +2782 378 4408 or e-mail am@smart-it.co.za.

2.2 Users may download, view and print content from this site for private and non-commercial purposes only.

2.3 All moral rights of Cyberbit and its employees/agents are reserved.

2.4 Cyberbit cannot screen or edit all the content available from the Cyberbit site and does not accept any liability for illegal, defamatory or obscene content. Users are encouraged to inform Cyberbit of any content that may be offensive or illegal.

All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Cyberbit and as such are protected from infringement by local and international legislation and treaties.

3. Your Conduct

You agree to use Cyberbit.co.za only for lawful purposes. You are prohibited from posting on or transmitting through Cyberbit.co.za any Content that violates or infringes anyone's intellectual property rights (including copyrights, trademarks, trade secrets, patents, publicity rights or (to the extent protectable) confidential ideas) or that is obscene, obscene as to minors, child pornography, defamatory, racist, lewd, lascivious, filthy, excessively violent, harassing, or otherwise deemed by Cyberbit to be harmful or objectionable, or that intentionally or unintentionally violates any applicable local, national or international law, or any regulations having the force of law.

4. Comments, Communications and Other Content

All comments, communications, ideas, and other content disclosed, submitted or offered to Cyberbit on or by this Website or otherwise disclosed, submitted or offered in connection with Your use of this Website (collectively, the "Comments") shall be and remain Cyberbit's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Cyberbit of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Cyberbit will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Cyberbit is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by You to the Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by You to the Website will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

5. Links

The Website may provide, or third parties may provide, links to other Internet sites or resources. Because Cyberbit has no control over such sites and resources, You acknowledge and agree that Cyberbit is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. Cyberbit will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

This Website may be linked to other websites that are not under the control of and are not maintained by Cyberbit. Cyberbit is not responsible for the content of those sites. Cyberbit is providing these links to You only as a convenience, and the inclusion of any link to such sites does not imply endorsement by Cyberbit of those sites.

6. Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Cyberbit does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Cyberbit only with involvement of a parent or guardian. Cyberbit and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

7. Indemnification

You agree to indemnify and hold Cyberbit, and its subsidiaries, affiliates, officers, agents, co-branders, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the use of the Website.

8. Privacy

Cyberbit may electronically collect, store and use the following customer information:

• Name and Surname

• Email Address

• Address

• IP Address

• Non-personal Cookies

This information is used for:

• Greeting

• Eletronic communication (only with consent)

• Transacting

• Statistical, non-personal browsing habits

Cyberbit will not disclose any personal information with third parties.

9. Electronic Invoices

You hereby agree to accept your tax invoices and other tax documents in electronic form, whether it be emailed or be available for download on the website.

10. ECT Act

The ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT of 2002 can be downloaded from here: http://www.info.gov.za/gazette/acts/2002/a25-02.pdf

Cyberbit's Return Policy

If a customer is not satisfied with a product purchased at Cyberbit, it may be returned within 7 days of the shipment date under the following conditions:

All returns should be sent to our physical address,

Cyberbit
12 Avenue
Boston
Bellville
7530

 

DVDs, Blu-ray Discs, Music CDs, Games and Software only

• If Cyberbit has supplied the incorrect product or the product is defective, Cyberbit will exchange it for the correct item(s). Note :- If the product is a multiple disc item (such as a DVD Boxset) then the entire product, including all discs and packaging, needs to be returned if the return has been authorised for it. Note the image of the item not being the same as the item received does not constitute grounds for return, if the item has been opened and/or installed. Images are for illustrative purposes only, and manufacturers and publishers are constantly changing the design of their products, and as such the appearance of the product is subject to change without notice
• If a customer is not satisfied with their choice of product, it may be returned for a refund if it is in the original condition ( DVD's, Games, Music and Software. must be sealed, Electronics items not installed or opened). The customer will then be liable for a delivery charge and an additional handling fee of 10% of the value of the product. The delivery and handling charge will be quoted by Cyberbit and will be deducted from the refunded amount.
• DVD's, Games and Computer software cannot be returned for a refund once they have been opened and will only be replaced (if defective) for the same product .
• All the original packaging and inserted material must be included with any returned item(s).
• If after testing the item is determined to be in working condition a handling fee of 10%, as well as the shipping costs to and from Cyberbit, will need to be paid before the item is returned. In instances were the item works on our test machines the item will be regarded as not being defective.
• Damaged items must be immediately reported. Scratches on the surface of discs will not be accepted as valid reasons for return unless immediately reported after delivery. Note slight scratches on the surface of a disc, that do not affect playback of the disc will not necessary constitute grounds for returns
• Blu-ray discs require Blu-ray Players for playback. Returns due to hardware incompatibility will not be accepted on Blu-ray discs. All Blu-ray discs are region coded for playback in South Africa, unless otherwise stated. Returns will not be accepted on Blu-ray discs due to region code issues.
• In instances where only the cases of the above products are damaged, a replacement case may be requested from Cyberbit and it will be included with a subsequent order.

Books

• Books may only be returned if defective, damaged or if the book supplied is not the same as was ordered. Note that the cover not being the same as the image on the site does not constitute the book being different from what was ordered if the content is the same. All cover images on the site are for illustrative purposes only, and may not match the actual product. If a book is defective or damaged it will be replaced with a new copy of the same book. When its apparent that the defect is a print error then the item will be credited rather.
• If after Cyberbit receives a returned book, and upon evaluation the item is determined not to be defective or damaged, or if the book is what was ordered, a handling fee of 10%, as well as the shipping costs to and from Cyberbit, will need to be paid before the item is returned to the customer.

Electronics

• If Cyberbit has supplied the incorrect product or the product is defective, Cyberbit will exchange it for the correct item(s). Cyberbit will cover the delivery charges and arrange for the collection and delivery of the item(s). Note the image of the item not being the same as the item received does not constitute grounds for return. Images are for illustrative purposes only, and manufacturers and publishers are constantly changing the design of their products, and as such the appearance of the product is subject to change without notice Note :- the entire product, including all discs and packaging, needs to be returned if the return has been authorised for it.
• If a customer is not satisfied with their choice of product, it may be returned for a refund, within 7 Days of shipment date, if it is in original condition (not opened or installed). The customer will then be liable for a delivery charge (which will be quoted - it will not necessary be the standard delivery charge, and will depend on your location and the nature of the product) and an additional handling fee of 10% of the value of the product. The delivery and handling charge will be quoted by Cyberbit and will be deducted from the refunded amount.
• Certain Electronics goods may not be returnable unless defective. Please contact info@Cyberbit.co.za to confirm whether an item is exchangeable or not
• Cyberbit will adhere to the warranty periods and conditions of Electronic products. These products usually have a warranty of one year, but some products have a shorter warranty period. Warranty periods and conditions will be given to a customer on request. Note that physical damage inflicted by the customer is not covered by warranties or guarantees and any such damage invalidates the warranty. Determination of what constitutes physical damage is done by the supplier of the item.
• Electronic goods can be returned for testing during the warranty period. If however it is found not to be faulty, or the item was physically damaged by the customer, or the defect is not covered by the warranty conditions, the shipping fee to and from the customer, and a handling fee of 10% of the product's price will be levied. Our suppliers will be the sole judge of what constitutes physical damage by the customer and if the defect is covered by the warranty conditions.
• Cyberbit will not be liable for incompatibilities in computer hardware. Once items have been opened or installed they can only be returned if defective.
• When an Electronics item can be returned, it must be returned with all their original packaging and accessories. This includes, but is not limited too, cables, discs and manuals. In addition all the suppliers barcode stickers and serial number stickers must still be attached to the product, and must not have been removed. Even accidental removal, and re-attachment of the barcode sticker will void the warranty in most cases, as it will no longer be possible to verify exactly when that individual item was purchased.
• When an item is found to be defective it may be repaired, or the item alone (and not the packaging) may be replaced, or the entire package may be replaced. This is at the discretion of Cyberbit and its suppliers, and the sole obligation of Cyberbit and its suppliers is to provided a working item in good condition. If an exact replacement is not available a suitable alternative may be offered or the item will be credited.

Special Notes -

• LCD Monitors generally have a limited warranty regarding stuck or dead pixels. Each manufacturer has their own standards of how many such pixels, or where they are located, do constitute a warranty defect, but in most cases at least 2 dead pixels are the threshold before a monitor will be exchanged. Please visit the manufactures websites to view their conditions, or contact us at info@cyberbit.co.za
• All Samsung monitors under warranty need to be returned directly to CRT who handle their warranties directly. Click here for more information - http://www.123crt.co.za/crt.htm
• Printer Cartridges :- Cyberbit is not responsible for ensuring the compatibility of your printer with the cartridge you select. Should you wish to return an incorrectly ordered cartridge then the entire box must still be sealed. A handling fee of 10% as well as extra shipping charges will apply in the event of the customer having ordered the incorrect cartridge. Should Cyberbit have supplied the incorrect cartridge, then the item will be exchanged, provided it hasn't been opened, free of charge.
• Product Specifications - Please note that the product specifications are as supplied by our suppliers and the manufactures. The specifications are supplied for information purposes only and are subject to change without notice. Whilst every effort is made to ensure that the information is completely accurate, Cyberbit will not be responsible in the event of a specification provided not be correct, nor will this constitute grounds for return once a product as been opened or installed. Should you encounter any specifications on our website that you believe to be incorrect, or inaccurate, please contact info@cyberbit.co.za immediately.
• Data - Cyberbit is not responsible for the data on any storage devices. Should a storage device malfunction within the warranty period Cyberbit will replace the device in accordance with the policies outlined above. Only the physical unit itself will be replaced with a working model should it be defective.
• Compro E Series Tuner Cards - The drivers supplied with the unit do not correctly tune South African TV channels. Please download the drivers from the link provided for the correct South African channel set - http://www.frontosacpt.co.za/ComproEseriesDriver.rar
• Prepaid Gaming Vouchers. Once sent via email the voucher code cannot be returned, canceled or refunded in any way

Printer Cartridger Returns

Note that Cyberbit is not responsible for ensuring the compatibility of your printer with the cartridge you select. Should you wish to return an incorrectly ordered cartridge then the entire box must still be sealed. A handling fee of 10% as well as extra shipping charges will apply in the event of the customer having ordered the incorrect cartridge. Should Cyberbit have supplied the incorrect cartridge, then the item will be exchanged, provided it hasn't been opened, free of charge.

Dell Product Returns

All Dell products are covered by a next day on site warranty. Should you experience any problems with your Dell product please call the Dell Support Line : 011 709 7707

Privacy Policy

Privacy Policy Statement

This is the web site of Cyberbit.

Our Physical Address is:

Cyberbit
12 Avenue
Boston
Bellville
7530

We can be reached via e-mail at info@cyberbit.co.za or you can reach us by telephone at +2782 378 4408

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, shared with other reputable organizations to help them contact consumers for marketing purposes, not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Persons who supply us with their telephone numbers on-line sending us e-mail at the above address, calling us at the above telephone number.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them.

Consumers can access this information by e-mail us at the above address, write to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

If you have any questions or concerns, please feel free to e-mail us.
Send all messages to: info@cyberbit.co.za